No, all products available on our platform are refurbished devices. This means that they were previously used but have undergone a thorough refurbishment process, including both technical testing and a visual refresh. Thanks to this, they look and work like new, maintaining full functionality and aesthetics, while being available at a more attractive price than brand-new units.

From a technical perspective, all our products work just as well as new devices, ensuring full functionality and reliability. In terms of appearance, we offer four clearly defined quality grades: Satisfactory, Good, Very Good, and Premium, so everyone can choose the condition that best matches their expectations and budget.

Premium (A+) – like new, with no visible signs of use; all functions work perfectly, and the battery is in excellent condition.

Very Good (A) – minimal, almost unnoticeable signs of use; fully functional, with a good battery.

Good (B) – minor scratches and slight signs of wear; the device is fully functional.

Fair (C) – visible signs of use, such as scratches or small dents, but the device works properly.

No. The Premium option is available only for selected brands and device models. Its availability depends on whether refurbished units meeting the highest quality standards are present on the market – in practice, this mostly applies to newer models that fulfill strict technical and visual criteria.

Devices in the Premium grade stand out with excellent technical and visual condition, and all components are original and fully functional. If a Premium version of a specific model is not available at a given time, you can still choose the product in another quality grade: Very Good, Good, or Satisfactory – all with the same 12-month warranty and a 30-day right of return.

On our platform, iPhone products are offered with two battery options to suit different customer needs. The first option is a new battery, with 100% health, ensuring maximum runtime and full performance. The second is a standard battery, with health ranging from 85% to 100%, still providing excellent device runtime and full functionality for everyday use.

Information about whether a charger is included with a given product is determined individually for each listing and may vary depending on the specific unit. Detailed information on this, along with other important details, can be found on the product page in the Specifications section, where buyers can easily check the completeness of the set before making a purchase.

You can find the detailed technical specifications of each product directly on its product page. Simply open the offer you’re interested in and scroll down to the Specifications section. There you’ll find all the key information, such as:

1. Model and processor generation

2. Amount of RAM

3. Capacity and type of storage or internal memory

4. Screen type and resolution

5. Camera specifications

6. Battery capacity or estimated runtime

7. Other technical details about the device

If you’re looking for a specific parameter before opening the full product details, you can use the available search filters on the main page or within a product category. This way, you can easily narrow down the results and quickly find a device that meets your requirements.

The refurbishment of products is not carried out directly by swapiphone.com. The entire process is handled exclusively by trusted, certified, and verified partner companies we cooperate with. Each partner is carefully selected based on service quality, experience, and compliance with industry standards.

This ensures that every product goes through a comprehensive refurbishment process, including thorough diagnostics, repairs with high-quality parts, cleaning, and functional testing before being resold. Our role is to guarantee that the entire chain of this process is conducted safely, transparently, and in line with strict quality requirements that ensure customer satisfaction.

To create an account on our platform, go to the Register section and fill out a simple registration form by providing the required contact details and a login password. Once all the information is confirmed and the registration process is completed, your account will be created automatically, giving you access to all the platform’s features.

Please note that having an active account is necessary to place orders, track their status, and take advantage of the full offer as well as additional user benefits.

On the login page, select Forgot password, then enter the email address associated with your account. If an account exists for that address in our system, we’ll send you an email with detailed instructions to restore access. Please check your inbox — including the Spam/Junk or Promotions folder — and follow the step-by-step instructions to securely set a new password.

To delete your account, go to My Account → Account Settings, where you’ll find the option to permanently remove your profile. After selecting it, you will be asked to confirm your decision.

Please note that deleting your account will irreversibly erase all your data, including personal information, saved preferences, and your complete transaction history. The process is entirely irreversible, so make sure you truly wish to permanently stop using our service before proceeding.

To place an order, you need to have a user account. You can create one by going to the Register section and filling out a short registration form. Once your account is activated, you’ll be able to freely browse available offers, and with the built-in search and filters, you can quickly find the device you’re interested in.

After selecting a product, the system will ask you to provide your contact details, delivery address, and payment information, which will allow you to finalize the purchase and initiate order processing.

You can check the status of your order at any time by logging into your user account. Simply go to the My Orders section, where you’ll find detailed information about the progress of your purchase — from the moment it was placed until the delivery of your package.

Additionally, in the shipping confirmation email, we include the tracking number along with a direct link to the carrier’s website, where you can independently and continuously track the delivery status.

If you wish to cancel your order, you can do so by contacting the Seller through the Helpdesk. Simply log in to your account, go to the My Orders section, and select the Contact Seller option next to the order you want to cancel.

Then, send a message to the Seller requesting the cancellation of your order. We recommend doing this as soon as possible, the earlier the Seller receives your request, the greater the chance that the order processing can be stopped before the shipment is dispatched.

Once your request has been received, the Seller will confirm the cancellation and provide you with all the necessary information regarding the next steps, including a possible refund if the payment has already been made.

Standard shipping takes approximately 2–6 business days from the moment your payment is received. Standard shipping is included in the purchase price of the device and comes with full shipment tracking.

For those who require faster delivery, an express shipping option is also available. In this case, the delivery time is reduced to 2 business days, and the service is available for an additional fee.

Orders are fulfilled via DHL or UPS courier services. If you do not collect the package directly from the courier, it may be redirected to the nearest DHL or UPS Pickup Point (if such a point is available in your area). However, please note that this is not always possible, in some cases, the package may be returned directly to the Seller’s warehouse.

If the package is redirected, you will find the address of the Pickup Point on the delivery notice or in an SMS or e-mail from the carrier. The package will remain available for collection for 5–7 days, after which it will be returned to the Seller.

If you want to change the delivery address of your order, go to the My Orders section, create a new ticket, and contact the Seller directly to request the changes.

If your order is already in the process of delivery, you can ask the Seller to redirect the package. In this case, the Seller will contact the courier company on your behalf, provide the shipment number, and arrange for the parcel to be delivered to a different address.

The following payment methods are available on our platform: online bank transfer via a payment service, payment card, mobile wallet (Apple Pay and Google Pay). Additionally, other payment options may be offered to buyers, such as discount coupons or vouchers. When using a coupon or voucher, the sales price will be automatically reduced by the specified amount, lowering the total purchase cost.

The Buyer has the option to make a purchase with a VAT invoice. To do so, when placing the order, please select the Company option and fill in all the required company details in the form. The VAT invoice will be issued based on the provided information and sent electronically to the e-mail address indicated by the Buyer during the ordering process.

When purchasing refurbished devices on our platform, you may come across information that the sale is carried out under the VAT margin scheme. This is a special method of calculating VAT, where the tax is applied only to the Seller’s margin — that is, the difference between the purchase price and the selling price of the product.

As a result, the gross price is equal to the final price you pay, and the invoice will not show a separate VAT amount, since it is not calculated on the full value of the device.

Information about the applicable VAT rate should be displayed with the product. If such information is missing, please contact the Seller before making a purchase, especially if the VAT aspect is important to you.

The Seller’s warranty is valid for 12 months from the date the ordered device is delivered to the Buyer. It covers all material defects and technical faults that may occur during this period, including issues related to the display, Wi-Fi, Bluetooth or GPS modules, the front or rear camera, or the charging port. This warranty ensures that the device will function as intended and meet the quality standards defined by the Seller.

However, please note that the Seller’s Warranty does not cover mechanical damage resulting from drops, impacts, or other accidental events, as well as water damage or exposure to moisture. It also excludes any modifications, repairs, or interference carried out by unauthorized third parties, as well as natural wear and tear of components from normal daily use (e.g., battery wear, minor scratches on the casing).

Detailed information about coverage, the claims procedure, and exclusions can be found in the full warranty terms available at the following link.

In the case of submitting a complaint or using the warranty, the Seller is obliged to review the request within 14 calendar days from the moment it is received. If returning the device is necessary for the assessment, this period is counted from the day the Seller receives the product.

Once the device has been received, the Seller normally has 7 business days to repair or replace it. In exceptional cases, this time may be extended, up to a maximum of 30 business days.

If the repair requires sourcing hard-to-find spare parts, the deadline may be further extended, in which case you will be informed by the Seller.

When the product is shipped back to you, you will receive a tracking link from the Seller. This way, you can check the current delivery status at any time and see where your device is.

No. All products available on our platform, whether in the Premium grade or in other quality categories, are covered by the same full 12-month seller’s warranty. This means that in the event of a technical or material defect, you can request a repair, replacement, or refund in accordance with the warranty terms.

Every Buyer using our platform has the right to withdraw from the sales agreement concluded through it within 30 days from the date of receiving the order, without the need to provide any reason. Within this period, the Buyer only needs to inform the Seller of the intention to return the product and send it back in the same condition as received, together with all included accessories and, if possible, in the original packaging.

Once the returned item has been received and verified, the Seller will issue a refund using the same payment method that was used for the order (e.g., bank transfer, payment card) within 7 days of receiving the return shipment. If the original payment method is no longer available, the Seller will contact the Buyer to arrange an alternative refund method.

You can request a return by submitting a ticket through the Helpdesk tool available in your account. Once your request has been submitted and approved by the Seller, you will receive a ready-to-use return label, which you should print and attach to the package.

Returning a product under this procedure is completely free of charge — you won’t incur any shipping costs. The product should be sent back in its original condition, preferably in the original packaging and with all included accessories (e.g., cable, charger, documentation), unless it has been used only as necessary to check its features and functionality.

We recommend carefully securing the package to avoid any potential damage during transport.

In such a case, you should use your 30-day right of withdrawal. This means you can return the received product without giving any reason and then place a new order for the model you prefer.

Once you request a return, you will receive a free return label, allowing you to send the device back at no additional cost. After the package reaches the Seller and is verified, we will issue a refund using the same payment method that was used for the original order.

To file a complaint, log into your account on the platform and start a conversation with the Seller in the My Orders section by selecting the product concerned. In your message, describe the issue in detail and specify the date it occurred.

For faster processing, we encourage you to attach photos or videos showing the defect. This will help the Seller assess the situation more easily and propose an appropriate solution.

The Seller may request that you return the product under complaint along with proof of purchase (e.g., invoice or receipt). In such a case, you will receive a free return label from the Seller, allowing you to send the item back at no shipping cost.

You will receive the final decision regarding your complaint within 14 calendar days from the date of submission or from the moment the product is delivered to the Seller.

The Buyback program was created for individuals who want to sell their used device through our platform in a simple, fast, and secure way. The process begins with filling out a short online form, where you provide basic information about the device, its technical condition, and any visible signs of use. Based on this information, the system generates a preliminary quote, which you can accept to proceed to the next stage.

After accepting the initial offer, you will receive instructions on how to prepare the shipment along with a free shipping label. You then send the device directly to one of our trusted Partners, who specialize in buying back and refurbishing devices. Once the shipment is received, the Partner carries out a detailed technical and visual inspection to confirm the condition of the device.

The program has been designed to make selling your device as easy as possible, ensure transaction security, and guarantee transparent terms of cooperation.

After selling your old device through the Buyback option, the funds from the sale will be transferred directly to the bank account you provide. The entire process is simple and transparent — once you accept the offer and your device passes verification, you’ll receive confirmation of the transaction along with detailed information about the transfer.

By choosing to sell through this program, you not only recover the value of your device but also actively support the circular economy. This means your device will be carefully refurbished and resold to a new owner, or if repair is not possible, it will be dismantled for parts to help repair other devices. Any components that cannot be reused will be sent to professional recycling, helping reduce electronic waste and minimizing environmental impact.

After completing the application form, you will receive an email with an order summary, a free shipping label, and detailed instructions on how to send the package. From the moment you receive the label, you have 4 calendar days to send the device to our Partner.

Before returning the device, make sure you have logged out of all accounts (e.g., Google, iCloud), even if the device is not working.

Please remember to properly prepare the device for shipping, secure it against damage during transport and make sure that all the items declared in the form are included in the package. Also, note that we cannot accept devices with visible signs of bending or those showing traces of corrosion or oxidation.

The valuation of your device is based on several key factors, such as the model, storage capacity, and the technical and visual condition of the device. The initial price is generated from the information you provide in the submission form and then verified once your device is received by our Partner.

During verification, specialists carefully check the functionality of all components, the overall condition of the casing and screen, as well as whether the actual specifications match the details provided in your submission. If it turns out that the initial valuation needs to be adjusted, you will receive a revised price proposal by email.

You will then have the option to either accept or reject the new offer. If no response is received within 14 days of sending the proposal, it will be considered accepted, and the payment will be processed to the bank account you specified.

Once your device has been successfully verified by our Partner and you have accepted the final valuation, the sales agreement is concluded. From that moment, the payment process begins and takes up to 48 business hours.

The funds are transferred in the payment method you selected, most commonly via bank transfer to the account provided in your customer panel. Please note that weekends and public holidays are not included in this timeframe, which may delay the actual posting of the payment to your account.

There is no requirement to include the charger, original box, or proof of purchase with the device you are selling through our platform. The device can be sent without these items, provided they were not marked in the application form as part of the set.

Before returning the device, make sure you have logged out of all accounts (e.g., Google, iCloud), even if the device is not working.

For game consoles, it is necessary to include exactly the number of controllers you declared in the form. Missing any of the elements may affect the final valuation of the device or require its recalculation.

A backup is a copy of all your data, apps, and settings, which allows you to restore them later on the same or another device. Many phones automatically create backups in cloud services such as iCloud, Google Drive, or Samsung Cloud. If this feature is not enabled, you can create a backup manually. Before sending in your device, always make sure a backup has been created; otherwise, your data will be lost.

For iOS devices, connect to a Wi-Fi network, go to Settings, tap your name, and then open the iCloud section. In iCloud Backup, select Back Up Now. Stay connected to Wi-Fi until the process is complete. Once finished, all your data will be safely stored in your iCloud account.

For Android devices, first ensure that you are signed in to your Google account. It’s recommended to enable synchronization in the Google Photos app by going into the app’s settings and turning on Backup & sync. Then, in your phone’s Settings → System → Backup, you can select Back Up Now and confirm. If you can’t find the correct menu, try searching for “Backup” in the settings.

Keep in mind that changing backup settings affects all apps that use backup and synchronization functions.

Before sending a smartphone or tablet for buyback, it is very important to remove the screen lock code. On an iPhone, go to Settings, select the option Face ID & Passcode (or Touch ID & Passcode, depending on the model), then enter your current passcode and choose the option to turn it off. The system will ask you to confirm the decision, after which the lock will be permanently removed. On Android phones, open Settings, go to the Security or Lock Screen section, and then find the option for the type of screen lock. After entering your current code, pattern, or password, you can select “None” as the lock option. Once this step is completed, the device will no longer require a code at each startup, which makes it much easier for the new owner to configure the device. Removing the PIN code is a crucial step, as having an active lock can prevent access to the phone, make it unusable, and potentially delay the entire transaction.

Don’t forget to also log out of the account linked to the device, for iPhones this means Apple ID/iCloud, and for Android phones this means the Google account.

The Helpdesk tool is available in the order details section after logging into your account. Through the Helpdesk, you can contact the Seller directly, who will assist you with most matters related to order processing.

Other contact information, including the contact form, can be found in the Contact section on our homepage.

No worries, Your message has been forwarded to the Seller and will certainly be noticed.

The Seller has 48 hours to reply to your request. Please note that weekends and public holidays are not included in this timeframe, so sometimes the response may arrive a little later.

Try not to open new threads regarding the same matter, your message has certainly been seen, and keeping the conversation within one thread helps the Seller resolve the issue more quickly.

However, if more time has passed since your request, you can use the Request Swapiphone’s help button in the discussion. This way, our team will be able to review the case and assist in finding a solution.

The Helpdesk and contact form are available to you 24 hours a day, 7 days a week, so you can submit your request whenever you need to – including weekends and public holidays.

Our Customer Support team is available from Monday to Friday, 9:00 AM–5:00 PM. If you send a message outside of these hours, we will respond on the next business day.

Please also note that Sellers have up to 48 hours to reply to your request.

This message may appear after a battery replacement in your iPhone if iOS cannot verify its origin through Apple’s internal verification system. It does not mean that the battery is damaged or unsafe — it simply indicates that it was replaced with an equivalent component outside of Apple’s authorized service network.

This is normal system behavior and does not affect your daily use of the phone, its performance, or safety. The message is shown mainly for informational purposes and usually disappears from the lock screen after a few days, although it may still be visible in the battery settings.

Restoring factory settings will erase all data, apps, and settings from your device, returning it to its original state. On iPhone, the latest available version of iOS will also be installed.

iOS (iPhone, iPad):

1. Open Settings.

2. Tap General.

3. Scroll down and select Reset.

4. Tap Erase All Content and Settings.

5. Confirm your choice and wait for the process to finish.

Android:

1. Open Settings.

2. Go to System.

3. Select Advanced.

4. Tap Reset options.

5. Choose Erase all data.

6. Tap Erase all data again to confirm.

7. Confirm by selecting Erase all data once more.