Attributes such as the model, memory capacity, year of production, and color cannot be edited independently. At the stage of adding an offer, the Seller selects them from a ready-made list of products available in the catalog under Sales → Products.

The Seller can, however, edit certain elements of the offer at any time, such as SKU, quantity, reference price, and type of VAT. It is important to note that once the condition of the device and the condition of the battery have been defined, they cannot be modified later. If the Seller has products of the same model in different conditions or with different battery health, it will be necessary to add a new offer corresponding to these parameters. The Seller can also change the status of an offer to inactive at any time. All these options are available by expanding the details via the arrow next to the selected product in the Sales → Products section.

If you believe that a change is necessary in a part of the catalog that you cannot edit yourself, or if the product you want to list does not appear in the dropdown list, please contact us at [email protected]. Our team will review the request, verify the possibility of making the required corrections or adding a new model to the catalog, and inform you once it is available in the system.

To change the company details assigned to the Seller’s account, the Administrator must be contacted directly by email at [email protected] with a request for data update. This operation cannot be performed independently in the panel, as it requires additional verification. The request must be accompanied by documents confirming the changes, such as a current extract from the commercial register or another appropriate registration document, updated company identification numbers (e.g., tax or VAT number), and, if necessary, powers of attorney or documents confirming changes in the company’s representation.

Upon receiving the request, the Administrator will verify the accuracy and completeness of the data and, after successful verification, approve the change.

The only exception is the email address for invoice delivery assigned in the Seller’s account, which can be changed independently at any time in the panel settings.

To change the bank account assigned to the Seller’s account, you must contact the Administrator directly by email at [email protected] and submit a request for data update. This operation cannot be performed independently in the panel, as it requires additional verification. Along with the request, you must provide a document confirming the new bank account, containing the full IBAN number, SWIFT code, bank name, and the account holder’s name or company name. Upon receiving the request, the Administrator will verify the correctness of the data, and only after successful verification will the change be approved, making the new account active for settlements and payouts.

The Seller is obliged to report the above changes within a maximum of 3 business days from their occurrence to avoid formal issues. In addition, the Administrator has the right to request supplementary or additional verification of data and documents at any time, in which case the Seller must provide the required information within no more than 3 business days.