The platform makes every effort to effectively and comprehensively detect and prevent any attempts at fraud that could potentially cause losses to both buyers and sellers. This includes activities aimed at identifying and eliminating situations that may result in identity theft, unlawful acquisition or use of personal data, unauthorized use of payment cards, as well as other forms of financial abuse, such as attempts at extortion, manipulation of the order process, or impersonation of other individuals or entities.

It should be emphasized, however, that despite the use of advanced protection and monitoring methods, the platform bears no responsibility for fraud committed by customers, particularly for acts carried out in violation of applicable laws, the platform’s terms and conditions, or other agreements, if such acts occur outside its direct control and scope of influence. This applies especially to cases where fraudulent actions are undertaken outside the platform’s infrastructure or through communication and payment channels not operated by the platform.

In justified cases, when there is suspicion or confirmation of fraud, the platform provides sellers with support aimed at protecting their interests and gathering all necessary information about the incident. This support may include actions to determine the circumstances of the event, such as analyzing order history, transactions, and correspondence. The platform also assists sellers in their communications and disputes with payment operators, logistics service providers, or other entities that may influence the resolution of the matter. Furthermore, based on submitted claims and available evidence, internal investigations are conducted to determine whether any rules have been breached, and if necessary, further steps may be taken, such as blocking the buyer’s account, withholding funds, or referring the matter to the appropriate law enforcement authorities.

In the event of fraud, such as identity theft or the use of another person’s personal data during the purchase process, and as a result, a valid and legally binding sales agreement is not concluded between the Seller and the rightful owner of the data (the victim), the Seller is obliged to provide the victim with a full refund of the purchase amount. This includes both the purchase price and any additional costs incurred by the Buyer, provided these costs arise directly from the execution of the transaction.

The Seller should be aware that any deviation from the established and recommended order fulfillment procedure  in particular, making changes to key order details at the Buyer’s request after the order has been placed may significantly increase the risk of liability in the event that fraud is detected. One of the most high-risk actions is changing the delivery address, which although often perceived as a minor modification can, in practice, make it easier to deliver goods to an unauthorized person.

If a law enforcement report or other official document confirms that the order was placed using someone else’s data, and the Seller nevertheless agreed to change the delivery address at the Buyer’s request, the Seller will bear full financial responsibility for the resulting damage. This responsibility may include not only the refund of the purchase price but also additional costs associated with investigative proceedings or potential legal claims.

To minimize the risk of fraud and protect both their own interests and those of the buyers, Sellers are advised to exercise particular caution when a customer requests changes to order details, especially the delivery address. In such cases, it is recommended to refuse direct modification of the data, cancel the original order, and ask the customer to place a new order with the correct and complete delivery address.

While this approach may extend the order fulfillment process, it significantly reduces the risk of delivering the product to an unauthorized person and also helps document the proper course of the transaction in the event of future disputes, complaints, or law enforcement actions. In practice, it is one of the most effective measures to reduce the impact of fraud and maintain a safe sales environment.

The Seller agrees to provide full and timely cooperation in the event of any investigations, inquiries, audits, or proceedings initiated by tax authorities or other competent authorities regarding value-added tax or goods and services tax matters. The Seller shall promptly inform the Platform owner in writing of any direct communications or notices received from tax authorities concerning VAT matters arising from or related to this Agreement.