A Partner participating in the Trade-In Program is obliged to provide customers with accurate and up-to-date information regarding the terms of device buyback. The Partner should inform the customer about the procedure for submitting the device, the time required for its inspection, the method of determining the buyback price, and the timeframe for issuing payment or applying a discount. The Partner must ensure that the process is carried out in accordance with the Platform’s Terms and Conditions, and that all activities are transparent and compliant with applicable laws.

The Partner is responsible for correctly creating the list of devices in the Buyback section of their panel, setting the buyback price for each of the six device grading levels, and regularly updating these prices in line with market conditions. Once the customer accepts the offer, the order appears in the Seller’s panel, and the Seller is obliged to meet the specified processing deadlines: a maximum of 1 business day to respond to the customer and a maximum of 2 business days to process the order from the moment the device is received.

Upon receiving the shipment, the Partner conducts an inspection of the device, comparing its actual condition with the customer’s declaration. If the condition matches the description, the Seller initiates payment of the agreed amount. If the condition differs from the declaration, the customer must be informed, and further action should be taken in accordance with the complaint procedures applicable within the Trade-In Program.