After the buyer places an order, the Platform automatically sends an email to the Seller containing all the necessary buyer and order details. Based on this information, the Seller independently generates the shipping labels. The information required to prepare the label is also available in the Seller Account under Sales → Orders → Details.

Once the order has been approved for fulfillment, the Seller is obliged to prepare it for shipment within the timeframe specified by the Standard delivery time parameter defined in the offer. This timeframe is calculated from the moment the order is received until the Seller dispatches the shipment. Since the Platform supports only online payments, order fulfillment is possible only after the full payment from the Buyer has been booked. The shipping time of the product must comply with the terms specified in the offer, and any delays must be promptly communicated to the Buyer.

On the day of dispatch, the Seller is required to enter into the system a tracking identifier that enables shipment monitoring. This may be a waybill or tracking number generated by the courier company or logistics provider. Data entry is possible through the Seller’s panel in the order details, via external integrators, or through the Platform’s API interface. The tracking number must allow the Buyer to monitor the delivery status in real time.

For mobile devices such as smartphones, tablets, and smartwatches equipped with a cellular communication module, the Seller has the additional obligation to provide, via the Platform, the correct and up-to-date International Mobile Equipment Identity (IMEI) number for each unit included in the order.

If, during order fulfillment, an item is found to be out of stock or another issue arises that prevents timely shipment, the Seller must inform the Buyer within 24 hours of identifying the problem. To minimize the risk of such situations, the Seller should regularly update stock levels in the system. Failure to comply with this rule may result in order cancellations and a negative impact on the Seller’s quality performance metrics.

The shipment tracking link must be provided in the language relevant to the market where the sale is made, so that the Buyer can easily use the delivery monitoring tools. All standard shipping costs are covered by the Seller and are already included in the product price displayed to the Buyer on the Platform. Therefore, the Buyer does not incur any additional charges for standard delivery. The Seller also bears full responsibility for covering and, if necessary, refunding any customs duties or fees that may arise both during the delivery process and in the case of a product return.

For orders shipped from outside the territory of the European Union, deliveries are carried out under the Incoterms rule Delivered Duty Paid (DDP). This means that the Seller is fully responsible for organizing transport and covering all costs and charges related to the delivery process, including taxes, customs duties, and VAT, up until the goods are delivered to the Buyer. This arrangement guarantees that the Buyer incurs no additional costs upon receiving the shipment and ensures transparency of the entire logistics process.